Refund policy

Weststar Farming Returns & Exchanges Policy

We want you to be happy with your gear. We offer a 60-day return and exchange policy from the date of receipt.

Defective or Damaged Items: If your item arrives with a defect or is damaged in transit, we will provide a free prepaid return shipping label. You can choose a full refund, a replacement, or store credit. To lodge a claim, please provide your order number and photos of the defect via our Contact Form within 60 days of receipt.

Size Exchanges: We accept size exchanges within 60 days of receipt. The item must be unused and in its original packaging. Return shipping for size exchanges is free of charge — we will provide a prepaid return label once your exchange is approved.

Other Returns: We accept returns within 60 days of receipt. Items must be unused and in their original packaging. As our products are made to order, please choose your size carefully — we recommend checking our size guide before ordering. Return shipping is free and a prepaid label will be provided once your return is approved.

How to Return: All returns and exchanges must be initiated through our Official Contact Form. Once approved, we will email you a prepaid shipping label to download and print. Items should be mailed to: Weststar Farming PO Box 864 Moree NSW 2400 Australia.

Refund Processing: Once an approved return is received and inspected, refunds will be processed within 3 days to your original payment method.