Frequently Asked Questions
Frequently Asked Questions
Got questions? We've got answers! Here are the most common questions we receive about Weststar Farming products and services.
Ordering & Payment
Q: What payment methods do you accept? A: We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Shop Pay for fast checkout.
Q: Is it safe to order online? A: Absolutely! Our checkout is secured with SSL encryption and we use Shopify Payments, one of the most trusted payment processors in the world.
Q: Can I change or cancel my order? A: If you need to change or cancel your order, please contact us immediately. Once an order is processed and shipped, we cannot make changes, but you can return items following our return policy.
Shipping & Delivery
Q: Where do you ship? A: We offer FREE shipping to Australia, New Zealand, Canada, USA, UK, and Ireland!
Q: How long will it take to receive my order? A: All Weststar Farming products are proudly made to order in the USA — your gear is printed fresh, just for you. Please allow 3–7 business days for production, plus approximately 7 business days for shipping. Total estimated delivery is up to 14 business days for Australia, New Zealand, and International orders. You'll receive tracking information once your order is dispatched.
Q: How can I track my order? A: Once your order ships, you'll receive a tracking number via email. You can use this to track your package's progress.
Q: Do you ship to rural areas? A: Yes! We're proud to serve rural communities. Delivery to remote areas may take a bit longer, but we'll get your order to you.
Q: Is shipping really free? A: Yes! We offer free standard shipping to Australia, New Zealand, Canada, USA, UK, and Ireland on all orders.
Products & Sizing
Q: How do I choose the right size? A: Check out our Size Guide for detailed measurements. If you're between sizes, we generally recommend sizing up for a more comfortable fit.
Q: Are your products true to size? A: Yes, our apparel runs true to standard Australian sizing. See our Size Guide for specific measurements.
Q: What are your products made from? A: Our t-shirts and apparel are made from quality cotton and cotton-blend fabrics designed for comfort and durability.
Q: How do I care for my Weststar Farming apparel? A: Machine wash cold with like colors, tumble dry low or hang to dry. Avoid bleach to keep your designs looking great for years.
Returns & Exchanges
Q: What is your return policy? A: We accept returns for defective or damaged items within 60 days of delivery. If your item is defective, return shipping is free — we'll provide a prepaid label and offer you a replacement, store credit, or full refund — your choice. For size exchanges within 60 days of delivery, return shipping is free — we'll provide a prepaid label. Change of mind returns are not accepted as all products are made to order. See our full Refund Policy for details.
Q: How do I return or exchange an item? A: Contact us through our Contact page with your order number and reason for return (including photos of any defect if applicable). We'll provide you with return instructions. Once we receive and inspect your returned item, refunds are processed within 14 days to your original payment method. Returns should be sent to: Weststar Farming, PO Box 864, Moree NSW 2400, Australia.
Q: Who pays for return shipping? A: Return shipping is free for all eligible returns — whether your item is defective, damaged, or you need a size exchange. We'll provide a prepaid label for all approved returns.
Wholesale & Bulk Orders
Q: Do you offer wholesale pricing? A: Yes! We work with rural stores, farm supply shops, and businesses. Contact us through our Contact page and mention "Wholesale" for pricing information.
Q: Can I order in bulk for my team or event? A: Absolutely! We offer bulk pricing for large orders. Get in touch with us to discuss your needs.
Still Have Questions?
If you didn't find the answer you're looking for, please don't hesitate to contact us. We're here to help!