Politique de remboursement
Refund Policy
We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return:
- The item must be unused, unworn, and in the same condition that you received it
- It must include all original tags and packaging
- You must provide a receipt or proof of purchase
How to Start a Return
To initiate a return, please contact us via our Contact Us page.
If your return is approved:
- We will provide you with a prepaid return shipping label
- Return instructions will be sent to you
- Return shipping is free of charge
Items sent back without first requesting a return will not be accepted.
Damages and Issues
Please inspect your order upon arrival. Contact us immediately if:
- The item is defective or damaged
- You received the wrong item
We will evaluate the issue and make it right.
Exchanges
We accept exchanges.
The fastest way to exchange an item is to:
- Return the original item
- Place a new order once the return is accepted
Non-Returnable Items
The following items cannot be returned:
- Perishable goods (e.g., food, flowers, plants)
- Custom or personalized items
- Personal care goods (e.g., beauty products)
- Hazardous materials, flammable liquids, or gases
- Sale items and gift cards
Refunds
Once we receive and inspect your return, we will notify you if your refund is approved.
If approved:
- Your refund will be issued to your original payment method
- Refunds are processed within 10 days
Please note that your bank or payment provider may take additional time to process the refund.
Return Locations
Returns should only be sent using the prepaid label provided. Do not send items back without prior approval.
Countries Covered
This return policy applies to customers in:
Australia, Canada, United Kingdom, Ireland, New Zealand, and the United States.